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Centro de Ayuda
Te damos la bienvenida a la Bolsa Mercantil de Colombia.

El equipo de Servicio al Cliente está disponible para atender tus solicitudes y resolver sus inquietudes. Este espacio te permite registrar tu solicitud, queja, reclamo, sugerencia o felicitación (PQRSF) de forma clara y sencilla.

Selecciona el tipo de solicitud según la descripción correspondiente. Así podremos brindarte una atención ágil y eficiente.

Estamos atentos a tu servicio.

  1. Centro de Ayuda
  2. Radica aquí tu PQRSF

Radica aquí tu PQRSF

Petición de documentos

Solicitar certificaciones o documentos emitidos por la Bolsa Mercantil, tales como:

  • Certificación laboral (antigüedad laboral).
  • Certificaciones tributarias (retenciones en la fuente, retención de IVA, reteica).
  • Certificación de accionistas (dividendos).
  • Certificación comercial de proveedores.
Required fields are marked with an asterisk*
Powered by Jira Service Management
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